Lexiebugs guarantees all products to arrive to you free of defects within one week for in stock shoes and two weeks for made to order shoes. If a shoe is defective, please contact us within 7 days and we will be happy to repair or replace. Lexiebugs does not cover normal wear and tear.
If you purchased your shoes online, returns may be made directly to us. The shoes must arrive in new condition and the customer is responsible for return shipping. If you purchased your shoes from an authorized retailer, you need to contact the retailer and honor their return policy.